Help Center
Answers to how Orbit works — accounts, groups, coins, safety and settings.
Getting started
Create an account, find your first room and learn the basics of chatting.
- How to create an Orbit account
- Finding and joining your first group
- Sending messages, replies, reactions and voice notes
- How to choose a username on Orbit
- How to set up your Orbit profile
- How to find groups worth joining on Orbit
- Orbit on mobile versus desktop: what is different
- Your first week on Orbit: a simple checklist
- Understanding the Groups tab on Orbit
- Search tips for finding groups, people and messages on Orbit
- How following works on Orbit
Groups & communities
Create groups, invite people, manage members and grow a community.
- How to create a group
- Sharing, regenerating and disabling invite links
- Managing members and removing someone
- Using live voice rooms
- Free groups vs paid groups: what is the difference
- How to price your paid group
- Understanding group plans and durations
- How group membership renewals and expiry work
- How many groups you can own, and what Premium changes
- Setting and changing your group's cover image
- Writing a clear group description and rules
- Promoting your group and finding your first members
- How group ranking and the flame badge work
- How to remove a member from your group
- The 7-day refund policy for removed members, explained
- How to leave a group you no longer want to be in
- How and when to regenerate your group's invite link
- Disabling your group's invite link
- Sharing your group outside Orbit
- How group owners earn coins
- Moderating a busy, fast-growing group
- Setting up AI companion personas in your group
Messaging & chat features
Replies, reactions, media, voice notes, read receipts and direct messages.
- The basics of direct messages on Orbit
- How to reply to a specific message on Orbit
- How swipe-to-reply works on Orbit
- How to copy a message on Orbit
- How to react to messages on Orbit
- How to send photos and videos on Orbit
- How to send voice notes on Orbit
- How to send GIFs on Orbit
- How link previews work on Orbit
- How read receipts and 'Seen by' work on Orbit
- Understanding unread badges and the 'New messages' divider
- How to use @mentions and @everyone on Orbit
- How to edit or delete a message on Orbit
Voice rooms
Live audio rooms, moderation, audio quality and etiquette.
Coins & payments
How Orbit coins work, buying them, earning them and withdrawing.
- How Orbit coins work
- Buying coins
- Earning coins from your groups
- Withdrawing coins
- Free coins vs paid coins: what's the difference
- Which coins get spent first
- Coin packages and pricing
- Payment methods for buying coins in India
- Payment failed but money was debited
- Viewing your coin transaction history
- Refunds for coin purchases
- Referral rewards explained
- Giveaways and bonus coins
- What you need to withdraw coins
- Withdrawal fees and how long payouts take
- Why a withdrawal request was rejected
Premium & Orbit Prime
Memberships, verification, payouts and what each tier unlocks.
Cosmetics & store
Frames, bubbles, badges, rarity, durations and equipping items.
Safety & privacy
Blocking, reporting, staying private and dealing with bad behaviour.
- Blocking and reporting someone
- Staying safe while chatting online
- Your privacy controls on Orbit
- How to report a group
- How to report a message
- Dealing with harassment and bullying
- Recognising scams and fake offers
- Protecting your privacy in groups
- What data Orbit stores about you
- Cookies and tracking on Orbit
- How screenshot and download protection works
Account & app
Profile settings, notifications, installing Orbit and account data.
- Installing Orbit on your phone or desktop
- Managing notifications
- Deleting your Orbit account
- Keeping your Orbit account secure
- Choosing a strong password
- Resetting a forgotten password
- Changing the email on your account
- Managing your blocked users list
- Setting up push notifications
- Muting notifications for a group
- Installing Orbit on Android
- Installing Orbit on iOS
Troubleshooting
Fixes for sign-in, payment, notification, media and connection problems.