Understanding unread badges and the 'New messages' divider

Unread badges

Each group or direct message in your list can show a small badge with a number, indicating how many messages you have not yet opened. The badge clears once you open the conversation and its messages are marked seen.

The 'New messages' divider

When you open a group with unread messages, a divider line labelled 'New messages' appears in the timeline at the point where your unread messages begin, so you know exactly where to start reading instead of guessing.

Catching up efficiently

In an active group, scroll up from the divider rather than from the very bottom of the chat. This avoids re-reading messages you have already seen and gets you to new content faster.

• Badge count reflects unopened messages only
• Divider marks where unread content starts
• Both clear automatically once messages are viewed

Muted groups

If you have muted a group, unread counts may still accumulate quietly without a push notification, so the badge is still worth glancing at from time to time.

Frequently asked questions

Does the unread badge count every message or just mentions?

It generally counts all unread messages, not only ones that mention you.

Why does the 'New messages' divider disappear if I reopen the chat?

It only marks messages that were unread at the moment you opened the conversation, so it does not persist once those are seen.

Do unread badges sync across my devices?

Yes, since they are based on your account's read state, opening messages on one device clears the badge everywhere.