Refund & Cancellation Policy

Coin purchases

Orbit coins are digital goods delivered to your wallet immediately after payment. Because delivery is instant, coin purchases are generally non-refundable once the coins are credited.

We will refund a purchase when:

• Payment was taken but coins were not credited to your wallet.
• You were charged more than once for the same order.
• The transaction was unauthorised and reported promptly.

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days.

Paid group joins

Joining a paid group spends coins immediately. If the group owner removes you within 7 days of joining, the coins you paid are automatically refunded to your wallet in the same coin type. After 7 days, the coins have already been credited to the owner and are not refundable. Leaving a group voluntarily does not trigger a refund.

Premium (Blue Tick)

Premium is charged for a fixed period and is non-refundable once activated. You can stop at any time by not renewing; access continues until the paid period ends.

Cosmetics

Cosmetic items are bought with free (non-withdrawable) coins and are non-refundable. Duration-based items expire automatically at the end of their term.

Free coins

Free coins from welcome bonuses, referrals or giveaways have no cash value and are never refundable or withdrawable.

How to request a refund

Email support@orbitgroups.online within 7 days of the charge with your registered email, the payment reference and a short description. We aim to respond within 3 business days.