Account & app
Setting up push notifications
Last updated
Orbit sends push notifications through Firebase Cloud Messaging so you know when a message arrives even when the app isn't open. Getting them working correctly depends on your browser's notification permission and, on some platforms, installing Orbit as an app.
Granting permission
The first time notifications are relevant, your browser asks whether Orbit can send them. Choose Allow. If you dismissed or denied this prompt earlier, you'll need to go into your browser's site settings for Orbit and change notification permission to Allow manually — the in-app prompt won't reappear automatically once dismissed.
Android
On Android/Chrome, install Orbit as a PWA when prompted; the installed app can deliver background push notifications even when Orbit isn't open in a tab. Browser-tab notifications work too, but only while that tab or browser process is still running.
iOS
iOS requires adding Orbit to the Home Screen through Safari's Share > Add to Home Screen before push notifications will work at all — Safari does not support push notifications for sites open only in a browser tab. Once installed this way, grant notification permission the same way as any other platform.
If notifications still don't arrive
Double-check the browser or device-level notification permission for Orbit specifically, since a system-level Do Not Disturb or battery-saving mode can also silently suppress them. See the notifications-not-arriving article for a full troubleshooting sequence.
Frequently asked questions
- Do I need to install the app to get any notifications at all?
- On Android, browser-tab notifications can work without installing, but installing is required for reliable background delivery. On iOS, installing to the Home Screen is required before push works at all.
- Can I get notifications for every group?
- Yes, notifications are on for groups by default; mute specific ones individually if they're too frequent.
- Why did the permission prompt only appear once?
- Browsers only prompt once per site; if you dismissed it, re-enable notification permission manually from the browser's site settings.
Still stuck? Contact support or browse the full Help Center.