Fixing 'failed to fetch' when signing in

Likely causes

This happens most often from an unstable or interrupted internet connection, a browser extension or corporate network blocking the request, or a temporary hiccup on Orbit's side. It is not the error you get for an incorrect password — that produces a specific invalid-credentials message instead.

Steps to fix it

Work through these in order; most people are fixed by the first two.

• Check your internet connection is actually working — try loading another site
• Refresh the page fully and try signing in again
• If on Wi-Fi, switch to mobile data (or vice versa) to rule out a network-specific block
• Disable ad-blocking or privacy browser extensions temporarily and retry
• Try a different browser or an incognito/private window to rule out corrupted local data

If it keeps happening

A network that blocks or heavily filters traffic — common on some office or campus Wi-Fi — can cause this consistently. Try mobile data specifically to confirm whether the network is the cause.

When to contact support

If you've tried a different network and browser and it still fails every time, email support@orbitgroups.online with your device type, browser, and roughly when the error started.

Frequently asked questions

Does 'failed to fetch' mean my password is wrong?

No, that produces a different, specific invalid-credentials message; failed to fetch is purely a connectivity issue.

Why does it happen on Wi-Fi but not mobile data?

Some Wi-Fi networks filter or block certain requests; switching networks is a quick way to confirm that's the cause.

Could a VPN cause this?

Yes, some VPNs interfere with requests to certain domains; try disabling it temporarily if you use one.