Groups & communities
The 7-day refund policy for removed members, explained
Last updated
Orbit builds in a simple safeguard for paid groups: what happens to a member's coins depends on how long they'd been in the group when they were removed.
Why the policy exists
It protects members from losing coins if an owner removes them almost immediately after they join, while still letting owners keep earnings from members who'd been active for a reasonable stretch.
How the seven days are counted
The clock starts from the moment the member joined the paid group. If the owner removes them before that 7-day mark passes, the coins paid to join are refunded back to the member's balance.
After the 7-day window
Once seven days have passed, removing the member sends their paid coins to the owner's balance instead of refunding them, treating the membership as effectively used up.
- Before day 7: member gets a refund
- After day 7: owner receives the coins
Frequently asked questions
- Does this apply if the member leaves on their own?
- No, this policy specifically covers removal by the owner, not a member voluntarily leaving. See our article on leaving a group for that case.
- Which coin type gets refunded or credited?
- The coins move as whichever type was originally spent to join, matching the free or paid coin distinction.
- Can an owner remove and re-add someone to reset the 7-day clock?
- Each join is tracked from when it happens, so removing and re-adding a member starts a fresh membership rather than extending the old one.
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