Cosmetics & store
The cosmetics store: what you can buy
Last updated
The cosmetics store lets you personalise how your profile and messages look to other members. Everything in it is bought with free coins, so spending here never touches your withdrawable balance.
Categories
The store is organised into a handful of categories, each affecting a different part of how you appear in the app.
- Profile frames and banners
- Chat bubbles and stickers
- Group covers
- Glow effects
- Collectible badges
How purchases work
Browse a category, pick an item and confirm the purchase using free coins. If you don't have enough free coins, the purchase simply can't complete — cosmetics don't draw from your paid coin balance even if you have plenty of it.
Ownership and duration
Some items are owned permanently once bought; others are timed, lasting anywhere from 1 to 365 days. The store shows which type an item is before you buy, so you know exactly what you're getting.
Visibility
Equipped cosmetics are visible to everyone you interact with — other group members see your frame, bubble style, badges and so on wherever your profile or messages appear.
Frequently asked questions
- Can I buy cosmetics with paid coins?
- No, the cosmetics store only accepts free coins, regardless of your paid coin balance.
- Are cosmetics purchases refundable?
- Cosmetics purchases follow the same non-refundable rule as coin purchases generally, outside genuine technical errors.
- Do cosmetics affect how the app functions, like message limits?
- No, cosmetics are purely visual and don't change functionality, permissions or limits.
Still stuck? Contact support or browse the full Help Center.